A recent article by Mike Parsons on SiteProNews discussed “The Future of IT Outsourcing in the Aftermath of the Pandemic.” The article inspects the remote team/consultant model common in business process outsourcing and how the pandemic may up-end this approach. Here is an excerpt:
Greater reliance on automation:
With reduced physical oversight, mishaps seem to happen more frequently. One of the ways companies are looking to cope is through the implementation of automated solutions. Unfortunately, the last-year events showed that relying on human capital can be risky. The most viable option – automating certain processes which you cannot afford to put on pause. An alternative (or better yet, an additional) approach is to migrate whatever is possible to the cloud. That way, all data remains secure and anyone you approve can gain access to the information they need to complete their work.